FAQ

What is Carehood?: Carehood is a neighbor-to-neighbor care network. We turn local generosity into practical, non-clinical support, rides, supplies, equipment, groceries, and check-ins, for people facing illness, recovery, aging, or medical hardship.
Is Carehood a medical provider?: No. Carehood is not a clinic and does not provide medical care. We help with the practical barriers around care, not the care itself.
Can Carehood give medical advice?: No. We don't provide medical advice, diagnosis, treatment, or clinical interpretation. For anything medical, please talk to a licensed provider. In an emergency, call 911.
Who can submit a Care Request?: Requests come through trusted community partners, clinics, senior centers, churches, schools, shelters, and community health workers, or from individuals and families. Partners help us verify that a need is real and appropriate.
What kinds of requests are eligible?: Practical, non-clinical needs: transportation to appointments, recovery equipment, basic supplies, groceries during recovery, pharmacy pickup support, and volunteer check-ins. We can't fund medical bills, prescriptions, or emergency care.
Can I donate prescription medication?: No. For everyone's safety, Carehood never accepts, stores, or distributes prescription or opened medications. The Care Closet only handles clean, safe equipment and unopened basic supplies.
How are requests verified?: A partner or Carehood coordinator confirms the request is genuine and within what we can safely help with, then decides whether it's best met with funds, donated supplies, or a volunteer.
How is privacy protected?: We collect the minimum necessary, anonymize public Care Requests (showing only the practical need and a general neighborhood), and limit who can access sensitive submissions. We never publish identifying or medical details.
Can I volunteer?: Yes, and you don’t need experience. Fill out the volunteer form and we’ll match you to roles and availability that fit your life.
Can my organization partner?: Absolutely. Clinics, congregations, schools, and community groups can refer needs, host drives, or bring volunteer teams. Start a partner conversation.
Is my donation tax-deductible?: Yes. Carehood is fiscally sponsored by Hack Club, a 501(c)(3) nonprofit (EIN 81-2908499). Donations made through our Hack Club Bank donation page are tax-deductible to the extent allowed by U.S. law, and Hack Club Bank issues your receipt. When you give through our donation page, you’ll receive a receipt for your records.