Privacy Policy

We ask for the minimum information needed to help. We don’t sell data. We anonymize public Care Requests. And we don’t request medical details we don’t need.

When you submit a form, a Care Request, volunteer signup, supply donation, partner inquiry, donation interest, or contact message, we collect what you provide: typically a name, contact details, a general location, and a description of the practical need or offer.

We use your information to verify and coordinate practical support, to follow up with you, and to operate and improve Carehood. Partners and volunteers only receive what they need to help with a specific request.

When a Care Request is shown publicly, it includes only the practical need and a general neighborhood. We never publish names, contact details, medical conditions, or other identifying information.

We do not request diagnoses, medical records, or clinical details that aren’t necessary to arrange practical support. Please don’t send protected health information you weren’t asked for.

Access to sensitive submissions is limited to the Carehood team members and the partners or volunteers directly involved in coordinating that specific request. Volunteers receive only the practical details needed to help, not your full submission, and partners see only what relates to a need they referred or are helping fulfill. We take reasonable steps to keep this information secure.

We rely on a small number of trusted providers to operate: form submissions are delivered to us by email through our email provider, and donations are processed by Hack Club Bank, our fiscal sponsor’s platform. These providers handle your information only to provide their service to us, and we don’t sell or rent your information to anyone.

We keep submissions only as long as needed to coordinate and follow up on the request, meet the record-keeping our fiscal sponsor or the law requires, and operate Carehood responsibly. When information is no longer needed for these purposes, we remove or de-identify it. You can ask us to delete your information sooner at any time.

You can ask us what information we hold about you, correct it, or ask us to delete it, by emailing hello@carehood.org. We’ll respond within a reasonable time. Some records tied to donations may need to be retained by our fiscal sponsor for tax and compliance reasons even after a deletion request.