We collect as little as possible, and protect what we collect.

We ask for the minimum information needed to help. We don’t sell data. We anonymize public Care Requests. And we don’t request medical details we don’t need.

When you submit a form — a Care Request, volunteer signup, supply donation, partner inquiry, donation interest, or contact message — we collect what you provide: typically a name, contact details, a general location, and a description of the practical need or offer.

We use your information to verify and coordinate practical support, to follow up with you, and to operate and improve Carehood. Partners and volunteers only receive what they need to help with a specific request.

When a Care Request is shown publicly, it includes only the practical need and a general neighborhood. We never publish names, contact details, medical conditions, or other identifying information.

We do not request diagnoses, medical records, or clinical details that aren’t necessary to arrange practical support. Please don’t send protected health information you weren’t asked for.

Access to sensitive submissions is limited to the Carehood team members and partners directly involved in coordinating that request. We take reasonable steps to keep this information secure.

You can ask us to update or delete information you’ve shared, or ask what we hold, by emailing hello@carehood.org.